Terms of use

Our conditions:

  1. Conditions of reservation and payments
  2. Cancellation policy
  3. Claims and complaints
  4. Satisfaction survey
  5. Rental conditions for mopeds

The information regarding the departure point, the requirements and the details included in the reservations are specified in each activity.

 

1. Conditions of reservation and payments:

To complete the reservation you must pay 50% of the price of the activity as a deposit. You can choose if you want to pay the deposit by credit card or by bank transfer.

Bank transfer: Indicates in concept your name, name of the activity, duration and date and makes the transfer to the entity according to the city where you will make your trip:

For excursions in Denia and Altea:

Fun & Quads Adventure SL
BANKIA
Account number 2038 6348  41 6000041013
IBAN ES15 2038 6348 41 600004 1013
BIC (SWIFT) CAHMESMMXXX

For excursions in Valencia:

Fun & Quads Adventure SL
BANKIA
Account number 2038 6348 43 6000099607
IBAN ES20 2038 6348 43 6000099607

Before making any deposit you must contact us to confirm availability.

 

Credit card: Please call our store according to the city where you want to book your activity to charge the amount directly to your credit card:

Fun & Quads Denia: Telephone(0034) 96 578 72 28, Móvil / Whatsapp (0034) 647 75 34 19

Fun & Quads Valencia: Telephone(0034) 673 27 64 11

Fun & Quads Altea: Telephone(0034) 673 27 64 44

 

The rest will be paid on the day of the activity, or in cash or by credit card. Therefore, please arrive 15 minutes before your trip and do not forget to bring your receipt if you have made the deposit, or your ticket / reservation number that we provide if we charge the amount directly to your credit card.

 

2. Cancellation policy:

The money will be returned when:

  • The activity is canceled at least 48 hours in advance.
  • If Fun & Quads canceled due to weather issues. A change of activity or date will be proposed, according to the conditions and in case of not reaching an agreement due to the change of activity or date, the money will be returned.

The amount will not be returned when:

  • The activity is canceled less than 48 hours in advance or the number of participants decreases.
  • The company suspends the activity if the clients show clear symptoms of being under the influence of alcohol or drugs.
  • If you do not obey the monitor / guide and he / she cancels the tour.

3. Claims and complaints:

We have complaint sheets available to the client.

4. Satisfaction survey:

To improve our services we have some satisfaction surveys.

5. Rental conditions for mopeds:

49cc Mopeds::

  • To drive a 49cc moped, you must have a moped license and a car license.
  • Minimum age: 16 years
  • To sign the vehicle rental contract you must be over 18 years old.
  • 2 Helmets included in the price
  • No mileage limit.
  • You have to return the gas tank as it was delivered. Otherwise, the difference will be charged.
  • The punctures are not included in the service.
  • Roadside assistance is included within the first 50 km. from the rental office.
  • Insurance with damages to third parties, is included
  • The customer, in case of damage or accident has a maximum deductible.
  • Traffic fines will be the responsibility of the signer of the contract.
  • The rest of the conditions are available to the client in the contracts.

Mopeds up to 125cc:

  • To drive a 125cc moped, it is necessary to have a car license, older than 3 years.
  • Minimum age: 18 years (motorcycle licenses A-1 / A) or 21 years (driver’s license for at least 3 years)
  • 2 Helmets included in the price
  • Mileage limit 150 km per day.
  • You have to return the gas tank as it was delivered. Otherwise, the difference will be charged.
  • The punctures are not included in the service.
  • Roadside assistance is included within the first 50 km from the rental office.
  • Insurance with damages to third parties, is included.
  • The customer, in case of damage or accident has a maximum deductible.
  • Traffic fines will be the responsibility of the signer of the contract.
  • The rest of the conditions are available to the client in the contracts.

Motorcycles and scooters greater than 250cc

  • The customer needs a motorcycle license type A (without limitations) with an age superior to 3 years.
  • Minimum age: 23 years
  • 2 Helmets included in the price
  • Mileage limit
    • 250cc: 150km per day
    • Super Tenere: 300km per day
  • You have to return the gas tank as it was delivered. Otherwise, the difference will be charged.
  • The punctures are not included in the service.
  • 24-hour roadside assistance is included.>
  • Insurance with damages to third parties, is included
  • The customer, in case of damage or accident has a maximum deductible.
  • Traffic fines will be the responsibility of the signer of the contract.
  • The rest of the conditions are available to the client in the contracts.